Terms & conditions (demo)

Prices and payment Each item is stated with price including VAT. In the shopping basket, you can see the total price including all fees, VAT, shipping and payment. Payment terms are stated in the shopping basket depending on the selected payment method. Shipping terms are stated in the shopping basket depending on the selected shipping method.

Payment methods
Fill in which payment methods you offer and their rules. 

Right of return

Your right of return (return period) is valid for 14 days. In your message to us, it must be clear that you wish to return the product. The return period starts on the day you receive the item or a substantial part of it. If the agreement applies to a custom-made item - or a product with a clearly individual character, the return period starts on the day we provided the information. You have no right of return if: the service was started during the return period with your consent, the price depends on the fluctuations of the financial market, for example a share, the product due to its nature cannot be returned, the seal is broken on audio or video recordings or computer programs. Sealing also means technical sealing. When you’ve made use of your right of return: you are obliged to keep the goods in as good a condition as they were when you received them. You cannot use it, but of course, you can examine it carefully. If the item is damaged or lost due to negligence, you will lose the right of return.

Private policy

‘When you place your order with us, state your social security/. In connection with your registration and order, you agree that we store and use your information in our operations to fulfil the contract with you. You have the right to request the information we have registered about you according to the Personal Data Act. If it is incorrect, incomplete or irrelevant, you can request that the information be corrected or deleted. If so, contact us via email.’

Deliveries

The delivery time is stated in the shopping cart under each respective shipping method. If a product has a different delivery time, it’s stated next to the product in question.

Unclaimed parcels

If you have chosen cash on delivery as a shipping method, your goods will stay at the collection point for four weeks. Unclaimed goods are then returned to us. For all packages that are not picked up, we reserve the right to charge you costs for return shipping, administration fee fee and handling fee, currently 350 SEK -

Guarantees and service

Fill in text about which guarantees and which services you provide to the customer.

Returns

Returns are at your own expense except if the item is defective or if we have packed it incorrectly. Returns should be sent as letters or parcels, not collect on delivery. In the event of an exchange, we will pay for the new shipping from us to you.

When you have made use of your right of return, in the case of an item, you must send or hand it in to us,
if it’s regarding a service: keep any relevant material available for us, if this is not inconvenient for you.

Reimbursement obligation:
If you have exercised your right of return, we will refund the amount you have paid for the goods as soon as possible or no later than 30 days from the day we receive the goods, or the message that you’ve changed your mind, if it’s relating to a service.. You have to pay the return costs yourself when you return the item. We always pay the return costs for returning so-called replacement products.

See also the Consumer Agency's distance contract law & E-commerce.